Moving Day Planner

Three weeks after the quote was signed, the truck is outside and somebody is explaining that it cannot get within two hundred feet of the door, so there is a shuttle charge. That charge was always going to exist. This page is for writing down every one like it before the day, so the only surprise left is the weather.

The estimate as written. Anything the quote already includes should be left at zero below so it is not counted twice. Comparing quotes belongs on the moving cost estimate page instead.
As a 24-hour number: 8 is 8 am, 13.5 is 1:30 pm
Buildings with a service elevator often charge a booking fee, take a damage deposit, and restrict the hours. Ask the building, not the movers.
Billed when the truck cannot park within a set distance of the door
A smaller truck used because the trailer cannot reach the address. Common on narrow streets and in cities.
When you are out of the old place before you can get into the new one. Zero if the dates line up.
Cash, on the day, per person rather than a lump sum in most crews' expectation
Gas appliances usually need a licensed fitter. Movers generally will not disconnect a gas line.
Mattress, sofa, exercise machine — anything the trash service will not take at the kerb
Often the difference between getting a deposit back and not
Moving Day Planner — The Charges That Land on the Day, and an Hour-by-Hour ScheduleBuildFigure

Where this sits next to the other moving pages

The moving cost estimate page is for choosing between movers, a rental truck and containers before anything is booked. This page starts after that decision, with a signed quote in hand, and deals only with the day itself: the charges that get added on the day, and the hours the day will take. The box count and truck size calculators size the load, and the move-in cost checklist covers the money that goes out at the new address in the weeks afterwards. There is no overlap between them by design — enter the quote here, not an estimate of it.

The charges that are not in the quote

Most day-of surprises are not the mover being dishonest. They are conditions at one of the two addresses that nobody measured in advance, and that the tariff prices separately because they cost the crew real time.

ChargeWhat triggers itHow to find out beforehand
Long carryThe truck cannot park within a set distance of the doorAsk what the included distance is, then look at where a 26-foot truck could actually stop
ShuttleA tractor-trailer cannot reach the address at allNarrow street, low branches, a gated development, a tight turn. Ask the surveyor directly.
Stair carryNo elevator, or the elevator is outTell them the floor at both ends. A flight they did not know about is billable.
Elevator or building feeThe building charges to book the service elevatorThe building management, not the mover. Also ask the hours it can be used.
Storage in transitA gap between the move-out and move-in datesYour own dates. It costs a second load and unload as well as the storage.
Bulky waste disposalItems the trash service will not take at the kerbYour municipality's bulky collection rules, booked in advance

The productive version of this list is to send it to the mover before the day and ask which of them apply and what each would cost. A tariff has a number for every one of them, and a surveyor who has seen both addresses can usually say in a sentence which will be charged.

How the schedule is built

The timeline is assembled from four pieces. Loading and unloading start from a base duration for the service level booked, since a full-service crew packing your kitchen spends hours a labor-only crew does not. Stairs add time proportionally to the number of floors above the first, at each end separately, capped so that a high floor without an elevator does not produce an absurd figure. Driving is the distance at a loaded-truck average with half an hour added for parking and waiting, which is where local moves actually lose their time. The closing half hour is the walkthrough, the inventory sign-off and payment.

What the model does not know is how much you own, and that is the largest single variable. A two-bedroom flat packed tight and a two-bedroom flat with a sofa and a bed differ by hours. Treat the times as the shape of the day rather than a prediction of it, and if the finish time lands near a building's elevator cut-off, start earlier.

The paperwork that matters, and when

Two documents decide what happens if something goes wrong, and both are signed on the day. The inventory sheet records the condition of items as they go on the truck; anything already damaged is noted with a code, and disputes afterwards are settled against that sheet. Read it before signing rather than after, and photograph anything valuable yourself before it is wrapped.

The other is the coverage. The protection included by default in an interstate move is released value, which pays a fixed amount per pound per article — a figure that bears no relationship to what a television or a laptop is worth. Full value protection is a separate purchase with its own price and its own deductible options. Whichever you agreed to was decided when the paperwork was signed, and moving day is too late to change it, but it is not too late to know which one you have.

Cash, and the last hour

The end of a move is the point where everyone is tired and several small payments come due at once: tips, a disposal fee, sometimes a parking attendant. Cash is still the practical medium for most of it, and a card reader in a stairwell with no signal is a familiar problem. Work out the cash before the day and put it somewhere that is not in a box on the truck.

One last thing worth doing while the crew is still there: walk the new place and check that every room has what it should, that the boxes marked for a room are in it, and that anything you will need before the boxes are unpacked has actually arrived. Ten minutes of that while there are still four people who can lift things is worth an entire evening afterwards.

Questions people ask

Should I tip movers, and how much?

Tipping is customary for moving crews in the United States and is not built into the quoted price. There is no fixed convention and any figure quoted as standard is somebody's guess, but the pattern most crews describe is a per-person amount handed to each mover rather than a lump sum given to the foreman, scaled to how long and how hard the day was — a flight of stairs, a piano, a summer day in a hot truck. Have it in cash and hand it over at the end after the walkthrough. Food and cold drinks during the day are separately appreciated and are not a substitute.

What is a long carry charge and can I avoid it?

It is a fee applied when the truck cannot park within a set distance of the entrance, because carrying everything an extra two hundred feet costs the crew hours. The distance that triggers it is in the mover's tariff, so ask what it is. It can often be avoided rather than merely predicted: reserve the space in front of the building, bag the meters where the city allows it, ask neighbours to move cars the night before, or get a parking permit if your city issues them for moves. All of those cost less than the charge does.

How long does a move actually take?

The schedule here is built from service level, floors, stairs and distance, and it is a reasonable shape for a normal amount of furniture with nothing waiting on anybody. In practice three things blow it up. A shared elevator in a building where other people also need it can add hours on its own. A truck that has to park a long way off changes every trip. And one item that will not fit round a stairwell turns into an unplanned dismantling job or a hoist. If the day has a hard deadline attached to it — a lease ending, a closing, a building cut-off — build in the slack rather than trusting the estimate.

The movers are charging for something that was not in my quote. What now?

Ask which tariff item it corresponds to and ask to see it in writing before the truck is loaded, because your leverage is entirely in that window. If your estimate is binding, the price holds for the services and inventory listed on it, and additional services can be charged but the original items cannot be repriced. If it is non-binding, the final charge can differ from the estimate, which is why the difference between the two is worth knowing when you sign rather than on the day. Anything you agree to should be added to the paperwork in writing at the time, not settled verbally.

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